Product Updates & Releases
When a carrier reports a number as a landline or invalid, SMS to that number is now paused on the first failure instead of after repeated attempts — protecting your sending reputation.
Read more →Pick the user, pond, or group you care about right in the Zap editor — the trigger now only fires for assignments that match.
Read more →Inbound inbox calls where the caller hangs up without leaving a voicemail now show up as missed calls in the Inbox, instead of silently disappearing.
Read more →Your synced emails now show up alongside texts, calls, and voicemails in My Inbox — one unified personal feed.
Read more →Campaign opens, clicks, and deliveries now record correctly. Webhook signing self-heals on SendGrid, Mailgun shows an honest health status, and new API providers configure their webhooks automatically.
Read more →Pin important notes so they always appear above other notes on a contact (and company/contract) — on web, mobile, and the Partner API.
Read more →Build Zaps that fire only when a specific tag is added (or removed) on a Sure Send contact, instead of every time the contact is touched.
Read more →Team-wide Gmail and Outlook providers now show a clear 'Send-only' badge with a tooltip explaining that inbound sync is disabled, so admins can spot when inbound mail is not being synced back into the CRM.
Read more →Follow-up to the 2026-05-14 fix — dialer calls now emit exactly one callsUpdated webhook per terminal state, with stable outcome and duration.
Read more →A new inline star button lets anyone promote a secondary email, phone, or address to primary with one click — including team members on locked contacts. Edit, Delete, and Add now live in a dedicated menu for a cleaner row.
Read more →
